:root{--bg:#f5f7f7;--card:#fff;--text:#12201f;--muted:#667775;--pri:#0f766e;--pri2:#0b5f59;--line:#dfe8e6;--danger:#b42318;--ok:#087443;--warn:#a15c00}*{box-sizing:border-box}body{margin:0;background:var(--bg);font-family:system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;color:var(--text)}a{color:var(--pri);text-decoration:none}.hidden{display:none!important}.btn,button{border:1px solid var(--line);background:#fff;border-radius:12px;padding:11px 14px;font-weight:700;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px}.btn.primary,.send-btn{background:var(--pri);color:#fff;border-color:var(--pri)}.btn.ghost{background:transparent}.btn.small{padding:7px 10px;border-radius:10px;font-size:13px}.card{background:var(--card);border:1px solid var(--line);border-radius:22px;padding:20px;box-shadow:0 12px 30px rgba(15,31,30,.06)}.auth{min-height:100dvh;display:grid;place-items:center;padding:18px}.auth-card{width:min(460px,100%)}label{display:block;font-weight:700;margin:12px 0 6px}input,textarea,select{width:100%;padding:12px 13px;border:1px solid var(--line);border-radius:12px;background:#fff;font:inherit}form .btn,form button{margin-top:12px}.alert{padding:12px 14px;border-radius:14px;margin:10px 0;background:#eef8f5;border:1px solid var(--line)}.alert.danger{background:#fff1f0;color:var(--danger);border-color:#ffd5d0}.alert.ok{background:#edfdf5;color:var(--ok)}.alert.warn{background:#fff8eb;color:var(--warn)}.muted{color:var(--muted)}.hero{min-height:100dvh;display:grid;place-items:center;padding:20px}.hero-card{width:min(560px,100%);background:linear-gradient(145deg,#fff,#ecfbf8);border:1px solid var(--line);border-radius:28px;padding:30px;text-align:center;box-shadow:0 20px 60px rgba(15,118,110,.12)}.logo{width:68px;height:68px;background:var(--pri);color:#fff;border-radius:22px;display:grid;place-items:center;font-weight:900;margin:0 auto 12px}.grid-actions{display:grid;grid-template-columns:repeat(2,1fr);gap:10px;margin-top:18px}.topbar{height:64px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 16px;position:sticky;top:0;z-index:3}.topbar small{display:block;color:var(--muted);font-weight:500}.chat-page{height:100dvh;overflow:hidden}.chat-shell{height:calc(100dvh - 64px);display:grid;grid-template-rows:auto 1fr auto;background:#eef5f2}.notice-panel{background:#fff8eb;border:1px solid #ffe2ac;margin:10px;border-radius:16px;padding:12px}.notice-panel.ok-panel{display:none}.message-list{overflow:auto;padding:14px;display:flex;flex-direction:column;gap:10px}.msg{max-width:min(78%,680px);padding:10px 12px;border-radius:18px;background:#fff;box-shadow:0 2px 6px rgba(0,0,0,.04);word-break:break-word}.msg.mine{align-self:flex-end;background:#d8f7eb}.msg.theirs{align-self:flex-start}.msg time{display:block;font-size:11px;color:var(--muted);margin-top:5px}.composer{display:flex;gap:8px;background:#fff;border-top:1px solid var(--line);padding:10px;align-items:center}.composer input#messageInput{flex:1}.icon-btn{width:42px;height:42px;border-radius:50%;padding:0}.send-btn{border-radius:22px;padding:11px 18px}.dash{min-height:100dvh}.dash-grid{padding:16px;display:grid;gap:16px;grid-template-columns:repeat(12,1fr)}.dash-grid .card{grid-column:span 4}.dash-grid .full{grid-column:1/-1}.row{display:flex;align-items:center;justify-content:space-between;gap:12px}.search{margin:10px 0 14px}.thread-list{display:grid;gap:10px}.thread-card{display:block;background:#fff;border:1px solid var(--line);border-radius:16px;padding:14px;color:var(--text)}.thread-card.unread{border-color:var(--pri);box-shadow:0 0 0 3px rgba(15,118,110,.12)}.thread-card span,.thread-card small{display:block;color:var(--muted);margin-top:3px}.staff-chat-grid{height:calc(100dvh - 64px);display:grid;grid-template-columns:330px 1fr}.staff-chat-grid .chat-shell{height:calc(100dvh - 64px)}.side-card{background:#fff;border-right:1px solid var(--line);padding:14px;overflow:auto}.crm-json{white-space:pre-wrap;background:#f7fbfa;border:1px solid var(--line);border-radius:12px;padding:10px;max-height:190px;overflow:auto}.stats{display:grid;grid-template-columns:repeat(5,1fr);gap:10px}.stats div{background:#f4fbf9;border:1px solid var(--line);border-radius:16px;padding:15px}.stats b{font-size:26px;display:block}table{border-collapse:collapse;width:100%;font-size:14px}td,th{border-bottom:1px solid var(--line);padding:9px;text-align:left;vertical-align:top}.inline{display:inline-flex;gap:6px;align-items:center;margin:2px}.inline input{width:150px;padding:7px}@media(max-width:800px){.grid-actions{grid-template-columns:1fr}.dash-grid{grid-template-columns:1fr}.dash-grid .card{grid-column:1/-1}.staff-chat-grid{grid-template-columns:1fr;height:auto}.side-card{border-right:0;border-bottom:1px solid var(--line);max-height:45dvh}.chat-shell,.staff-chat-grid .chat-shell{height:55dvh}.stats{grid-template-columns:repeat(2,1fr)}.msg{max-width:90%}}